Privacy Policy

True Hope Healthcare Services (“True Hope Healthcare Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, forms, and communication

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and how you can exercise your privacy choices.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect personal information such as:

Name
Mailing address
Email address
Telephone or mobile phone number
Information submitted through website contact, appointment, inquiry, or service-request forms
Information you provide when requesting information about our healthcare services
Communications and correspondence you have with us
Information necessary to respond to your requests or provide our services

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information. This information may be collected through cookies or similar technologies.

We do not require you to provide personal information unless it is reasonably necessary to respond to your inquiry, provide requested services, or otherwise conduct our business.

2. How We Use Personal Information

We may use personal information we collect to:

Respond to questions, requests, and inquiries
Communicate with you about our services
Schedule or manage appointments and service requests
Provide, coordinate, or administer healthcare-related services
Send requested information and updates
Communicate with you by telephone, email, or SMS/text message when you have provided appropriate consent
Improve our website, services, and customer experience
Maintain the security and functionality of our website
Comply with applicable laws, regulations, and legal obligations
Prevent fraud, misuse, or unauthorized activity
Carry out other purposes that are disclosed to you at the time information is collected or that are otherwise permitted by law

3. SMS/Text Messaging

If you choose to provide your mobile telephone number and consent to receive SMS/text messages from True Hope Healthcare Services, we may use your number to send messages related to your requests, appointments, services, or other communications for which you have provided consent.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan. You may opt out of SMS communications at any time by replying STOP to a text message. You may also contact us directly to request that SMS communications be discontinued.

SMS consent is not shared with third parties or affiliates for their own marketing or promotional purposes.

Your decision to consent to SMS communications is not a condition of purchasing goods or services.

4. Who We Share Personal Information With

We may share personal information when reasonably necessary to operate our business, provide requested services, communicate with you, or comply with legal obligations. Depending on the circumstances, information may be shared with:

Service providers and vendors who perform services on our behalf, such as website hosting, information technology, communications, scheduling, and administrative services
Healthcare professionals or organizations when necessary to provide or coordinate requested healthcare-related services
Business partners or other parties when you have authorized or requested us to share your information
Government agencies, regulators, law enforcement, or other parties when required or permitted by applicable law
Professional advisors, such as attorneys, accountants, or consultants, when reasonably necessary for business or legal purposes

We require service providers that handle personal information on our behalf to use that information only for authorized purposes and to maintain appropriate safeguards.

We do not sell or rent your personal information.

SMS consent and mobile phone numbers collected for SMS messaging are not shared with third parties or affiliates for their own marketing purposes.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, and improve our online services.

You may be able to adjust your browser settings to refuse or limit cookies. Disabling certain cookies may affect the functionality of portions of our website.

6. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Those websites have their own privacy policies and practices. True Hope Healthcare Services is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

8. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

You may also:

Opt out of certain communications
Withdraw SMS consent at any time
Request information about how your personal information is used or shared
Contact us with questions or concerns about our privacy practices

To exercise an applicable privacy right or ask a privacy-related question, please contact True Hope Healthcare Services using the contact information provided on our website.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate parental or legal guardian involvement. If you believe a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or applicable laws.

When we make changes, we will update the Effective Date at the top of this Privacy Policy. We encourage you to review this page periodically for the most current information.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

True Hope Healthcare Services

Please use the contact information provided on our website to reach us regarding privacy questions, requests, or concerns.